Refund policy

Return Policy

At Evolve Energy Therapy, we are committed to providing high-quality products and a positive customer experience. Please review our return policy below.

Returns & Exchanges

We accept returns on eligible items within 14 days of delivery. To qualify for a return:

  • Items must be unused, unopened, and in original packaging

  • Proof of purchase is required

  • Items must not be damaged or altered

Store Credit Option

We offer store credit as a flexible return option for eligible items:

  • Store credit will be issued once the return is received and approved

  • Credit can be used toward any future purchase

  • Store credit does not expire

  • This is a great option if you’d like to exchange for a different product without waiting for a refund

Non-Returnable Items

For safety and hygiene reasons, the following items are non-refundable:

  • Opened skincare or wellness products

  • Digital services or energy alignment sessions

  • Gift cards or promotional items

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at evolveenergytheapy@gmail.com with your order number and photos. We will make it right.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing depending on your bank

  • Shipping costs are non-refundable

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

How to Start a Return

To initiate a return, please email:
evolveenergytheapy@gmail.com
Include your order number and reason for return.

Our Commitment

We stand behind the quality of our products and services and aim to ensure every customer feels supported, balanced, and satisfied with their experience.l